Returns And Exchanges | Raw Denim ®
OUR RETURNS POLICY
You can return any item within 30 days of receipt for a refund of the item purchased.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes and please keep proof of the postage. We are not responsible for any items that are returned to us in error and if the parcel is lost on the way to us, we cannot be held accountable.
Our returns address is:
Raw Indigo Ltd.
Opus 2 Unit A
Unfortunately we are not currently offering exchanges, apologies for any incovneience caused.
Please note that we advise that ALL returned goods should be sent by recorded delivery and the relevant insurance cover undertaken to cover yourselves against non-delivery by your chosen courier.
Please do not mark the boxed item packaging.
Raw Denim is committed to ensuring that its products are sent on time, and is responsible for sending any purchased items on the schedule. However, once the product has been sent, it is then the responsibility of the courier to complete the delivery of the purchase, and of the customer to report any problems. Raw Denim can also not be held accountable for delivery failures due to circumstances beyond our control.